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View case studyVoice AI · United States
US Healthcare AI Triage Bot
Voice-first symptom qualification, booking, escalation.
Outcomes
- Category
- Voice AI
- Context
- Healthcare client · United States
- Outcome
- 45% faster response
- Outcome
- $40K/year saved
Source of figures: Client case study on the previous site.
The problem
Patient calls needed symptom qualification, appointment booking and escalation, handled quickly and consistently.
The solution
A voice-first assistant that transcribes the caller, qualifies symptoms with an LLM, books appointments and escalates to a human when needed.
Architecture
- 01
Phone line
Twilio voice
- 02
Speech to text
Whisper
- 03
Qualification
GPT-4 · triage and booking logic
- 04
Hand-off
Escalation to staff
Technologies
- Whisper
- GPT-4
- Twilio
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